Stable decision making is possible with the participation of citizens; Because in the present century population and the needs of the urban has increased and the application of ICT as one of the main demands of managers and citizens used in the supply of urban services .Accordingly the aim of this study is investigating the impact of ICT in promoting social participation of citizens.The research method was descriptive - analytical in nature. The statistical population consisted of all citizens in Tonekabon that is based on simple random sampling method and Cochran sample size formula, 319 students were selected as sample size and to measure the variables,the data collected through questionnaires and then coded and Voted were analyzed using spss software. By calculating descriptive characteristics of the variables and extract tables and graphs, the distribution of variable traits examined and tested hypotheses.The results showed that access to ICT has an impact on participation rates. It was confirmed at the 0.05 significance level that information literacy of citizens impacts on satisfaction of IT services and the social participation of citizens.Based on these results, it is concluded that application of IT and development of its infrastructure, leading to increased social participation by citizens.