The relationship between good governance and client satisfaction with the state of South Khorasan province
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Abstract: (839 Views) |
In public administration, principles of good governance as one of the aspects of the new paradigm are the special emphasis on the role of government in providing and delivering high quality services to the client and the various groups and satisfy them. Given the importance of client satisfaction and the implementation of the characteristics of good governance in government agencies, the aim of this study was to investigate the relationship between good governance and state agencies to determine the client's satisfaction. These research methods, descriptive and correlational; Managers and experts from government agencies (310) and their client were considered as population. Multi-stage cluster sampling, 172 experts and managers and to random sampling, 384 clients, formed the sample. For data collection, the researcher client questionnaire (18 questions) and good governance standard questionnaire (35 items); the information gathered by descriptive and inferential statistics (correlation coefficient and Friedman) were analyzed by statistical software spss20. The results showed that in total there was a significant correlation between good governance and client satisfaction. In evaluating the measures of good governance, transparency only between the client satisfactions a significant inverse relation was observed. In the rest of the subscales of good governance (result-oriented roles effectiveness, enhance the value, capacity building and accountability) There was no significant relationship with client satisfaction. |
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Keywords: client satisfaction, good governance, government agencies |
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Type of Study: Research |
Subject:
Special Accepted: 2017/01/21 | Published: 2017/01/21
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